Privacy Policy

Last updated: December 2024

1. Introduction

Loose Loop ("we", "us", "our") provides a mobile app designed to help users track their knitting projects, upload progress photos, manage tools and yarn, and learn new techniques.

We are committed to protecting your privacy and handling your data responsibly.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights you have over your data.

By using the Loose Loop app, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information when you use our app:

2.1 Account Information

  • Email address
  • Name (if provided)
  • Authentication details (Sign in with Apple, Google Sign-In, or email-based login)

Your email is used to create and maintain your account.

2.2 User Content

  • Photos and videos you choose to upload (e.g., progress photos of knitting work)
  • Yarn inventory, tools, notes, and project details you manually enter

This content is stored securely and tied to your account so you can access it across devices.

2.3 Subscription & Purchase Information

We use RevenueCat to manage in-app purchases and subscriptions. This includes:

  • Your subscription status
  • Transaction history (e.g., active, expired, trial)
  • App Store purchase identifiers

We do not receive or process your payment card details — Apple handles all payments.

2.4 Analytics Data

We use Mixpanel to help us understand how users engage with the app. This may include:

  • Screens viewed
  • Features used
  • Taps, clicks, and usage behaviour
  • Device type, OS version, and general app interactions

This information helps us improve the product experience.

2.5 Crash & Performance Data

We use Sentry to collect technical data if the app encounters errors or performance issues. This may include:

  • Crash logs
  • Stack traces
  • Device and OS metadata
  • Performance metrics (e.g., memory usage, load times)

This data is used solely to improve app stability and performance.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 App Functionality

  • Creating and maintaining your account
  • Syncing your knitting projects, photos, and tools
  • Managing subscription access
  • Keeping the app secure and stable

3.2 Analytics & Product Improvement

  • Understanding how users interact with the app
  • Improving app performance and usability
  • Prioritizing new features and fixing issues

3.3 Customer Support

  • Responding to questions or support requests

We do not use your data for:

  • Third-party advertising
  • Selling or sharing data with data brokers
  • Targeted advertising across other apps or websites

4. How We Share Your Information

We only share your data with trusted third-party service providers who help us operate the app:

4.1 RevenueCat

Used for managing subscriptions and verifying purchase status.

4.2 Mixpanel

Used for product analytics and usage insights.

4.3 Sentry

Used for crash reporting and performance diagnostics.

These providers process data on our behalf and are not permitted to use your data for advertising or unrelated purposes.

We do not sell or rent your personal data.

5. Data Storage & Security

We use industry-standard security measures to protect your information.

User data — including photos, account details, and project information — is stored securely and accessed only as needed to operate the app.

6. Data Retention

We retain your information for as long as your account remains active.

If you delete your account, we will:

  • Remove or anonymize your personal information
  • Delete your uploaded photos and project data
  • Retain only what is required for legal or compliance purposes (if applicable)

7. Your Rights (GDPR & UK GDPR)

If you reside in the EU or UK, you have the following rights:

  • Right to access — Request a copy of your data
  • Right to rectification — Correct inaccurate information
  • Right to erasure ("right to be forgotten") — Delete your account and associated data
  • Right to data portability — Request an export of your data
  • Right to restrict processing — Ask us to limit how your data is used
  • Right to withdraw consent — You can withdraw your consent at any time

To exercise any of these rights, contact us at the email provided below.

8. Children's Privacy

Loose Loop is not intended for use by children under the age of 13.

We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to servers in regions outside your home country.

We take appropriate measures to ensure your data is protected in accordance with GDPR/UK GDPR requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: support@thelooseloop.com